Archive for the ‘OidView’ Category

How To: Activate OiDViEW (Versions 4.5+)

October 3rd, 2012

For older versions of OiDViEW, please see the following article:

These instructions assume that you have purchased a license or maintenance. If you have not, please visit our sales page here:

STEP 1: Install the latest version of OiDViEW

If you have already downloaded and installed the latest version, you can skip to step 2. If not, you can download the latest version of OiDViEW from here: You can install new versions over the old versions.

STEP 2: Make sure to DELETE any old license.* or registration.xml files from the OiDViEW directory (Updates or Maintenance users only)

If you are updating from an old version, before activating make sure to DELETE the old key files, sometimes they can cause activation problems.

STEP 3: Start OiDViEW and click the ACTIVATE button

Once the dialog appears, it will ask you for an ORDER# and an EMAIL address. Please enter your original ORDER #, not the order number you received if you have renewed maintenance, because the license is tied to the original ORDER#.

The product should now be activated. If you have problems, please contact support.

If your machine is NOT connected to the internet, you can request the activation key online from our website:

To get your HARDWARE-ID, type “OIDVIEW REGISTER” from the command line in the OIDVIEW directory.

How To, OidView

How To: Send SNMP Traps with OidView

March 2nd, 2009


Very often we get asked how to send SNMP Traps with OidView or Trap Manager. There are a couple of different ways.


Method 1: Build a trap.

From the SNMP MIB Browser: If the MIB is loaded, you can find the trap in the browser, then right-click on it in the tree and choose “Send SNMP TRAP”. If it is a NOTIFICATION-TYPE then chances are it will ask you for the index values. Then the SNMP Dialog will come up and you can modify the trap accordingly.

From the Trap Manager: Click “Build Trap” on the Navigation Bar. Use the SNMP Dialog to create your custom trap.

Method 2: Simulate using a trap log

Capture some traps with Trap Manager from your device, but make sure the “LOG” button is checked. Then, click “Replay Log” and choose the log that was just written. Point it at any NMS you wish by typing in the IP address in the “Destination Address” dialog box that will pop up.

How To, OidView, SNMP, Trap Manager

KB: Error - System is not compatible with your license file

October 7th, 2008

The problem:

You get a message stating “Your system is not compatible with your license file or your license file does not exist!”

Very rarely, you may experience this error when trying to start OidView. Usually occurs after a system upgrade (hardware or software). What this means is that the HARDWARE-ID in the computer has changed (you can tell this by running OIDVIEW REGISTER from the command line).

The solution:

The problem is easily solved, all you must do is to transfer your old license with your original HARDWARE-ID to a new license with your new HARDWARE-ID. You can issue transfers at the following URL:

For more information on how to license OidView (including license Transfers) please see the following URL:

KnowledgeBase, OidView , ,

How To: Activate OidView (Archived versions)

October 7th, 2008

For versions 4.5 and above, please see the following post here:

OidView needs to activated to be completely licensed and work properly. To activate OidView, follow these steps:

1. Get the HARDWARE-ID

The HARDWARE-ID (also called the HARDWARE Fingerprint by the licensing system).

e.g.: ABCD-1234

It is NOT a MAC-ADDRESS. It is a unique one-way hash that is generated for your computer. It changes if you upgrade the OS, install a new disk drive, or install some major piece of hardware in your computer. Don’t worry, if it changes, you can “transfer” your OLD license and HARDWARE-ID to a new computer (or the same computer) with a different HARDWARE-ID.

The HARDWARE-ID can be obtained by:

a) In OidView, click Help -> Show HARDWARE-ID.

b) From the Command Line (in the OidView directory), type OIDVIEW REGISTER

2) Get your ORDER#

This is provided to you when you purchase the product. The ORDER# is a long number, sometimes with a dash and more numbers. Rarely is it a set of words or other characters.

e.g.: 103539845-1

3) Submit License Request

Simply go to the following URL with the HARDWARE-ID and the ORDER# and submit your request using your email address.


Please note for license transfers and upgrades you will need the original HARDWARE-ID and the new HARDWARE-ID, and you will need to use a different url:



4) Check your email

There should be 2 emails arriving in your inbox within the next minute or so. One email will have the activation information on it, and the other should have both the activation information and the license keys themselves, as attachments. If you only receive ONE email, then you need to go to step 3 again, and either enter a different email address or uncheck the option “Send Key in Zip File”, as some mail servers block emails with certain attachments.

Inside the email you will have two lines specifying the USER and CODE. The USER should be your email address, the CODE should be a very long code of many characters and numbers (it may be longer than the example show here), e.g.:

USER : [email protected]

CODE : 000017-F30Q9V-XPZK44-Y3UC42-VX52UJ-KEP2C2-34WGYN-319V1K

5) Copy the license keys into the OidView directory

Usually they are named license.key and license.tms.key. These are NOT registry keys, do not try to enter them into the registry. They are encrypted binary files.

If there was a ZIP file, extract the 2 or more keys into the top-level OidView directory (usually Program Files\OidView). Otherwise, just save the attachments into this directory.

6) Activate OidView

Start OidView or type OIDVIEW REGISTER from the command line prompt. It will ask you for the USER and CODE. Here you will enter the USER and CODE you were given in the email.

Activation Screen

Activation Screen

Now, simply click the OK button and you should receive a message stating the key has been stored.

How To, OidView , , ,

How To: Enable Debugging for Trap Manager

October 5th, 2008

Sometimes we will need to get a log file to determine what is going on with Trap Manager. Since this is a windows application, we will need to modify a windows environment variable in order to activate the debugging process. To learn how to create environment variables, please see the “How To” post for environment variables or

1. Create the following environment variables

In the Environment variables section, create the following SYSTEM variables with the following values:


Remember with Trap Manager you must create SYSTEM variables, not USER because the Trap Manager process runs as a windows service and assumes the system role.

2. Restart the Computer

Remember with Trap Manager that you must restart the computer, so when the service restarts it will be able to come up in debug mode. Only then does it take effect. Now, make the problem happen. At this point, a log should have been created in the OidView main directory, named trapmanager.debug.log.

3. Turn off debugging

To turn off debugging, simply remove the variables that you created or set the values to OFF and 0, respectively.


How To, OidView, Trap Manager , , ,