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KB: Error - System is not compatible with your license file

October 7th, 2008

The problem:

You get a message stating “Your system is not compatible with your license file or your license file does not exist!”

Very rarely, you may experience this error when trying to start OidView. Usually occurs after a system upgrade (hardware or software). What this means is that the HARDWARE-ID in the computer has changed (you can tell this by running OIDVIEW REGISTER from the command line).

The solution:

The problem is easily solved, all you must do is to transfer your old license with your original HARDWARE-ID to a new license with your new HARDWARE-ID. You can issue transfers at the following URL: http://www.oidview.com/key-request-txfr.html

For more information on how to license OidView (including license Transfers) please see the following URL: http://www.oidview.com/wordpress/2008/10/07/how-to-activate-oidview/

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